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Effective date: 22-09-2025
Last updated: 22-09-2025

1. Introduction

Walking Waters Supported Housing Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (walkingwatershousing.co.uk) and how you can exercise your rights in relation to your personal information.

2. Data Controller

Walking Waters Supported Housing Ltd is the Data Controller for personal data collected through this website.

Contact details:
Email: contact@walkingwatershousing.co.uk
Telephone: 0121 751 6771

3. What Personal Data We Collect

We may collect the following kinds of personal data:

  • Identity Data: name, gender, date of birth (if needed).
  • Contact Data: email address, phone number, postal address (if needed).
  • Application / Housing Referral Data: details required to process applications/referrals (e.g. benefit status, health/challenges, eligibility criteria).
  • Usage Data: information about how you use our website (IP address, browser type, pages viewed, time spent on pages, etc.).
  • Communications Data: any messages or forms you submit, including via our contact or application forms.

4. How We Collect Data

We collect personal data in several ways:

  • Directly from you when you fill out forms on the website (application, contact us, referrals).
  • Indirectly through your use of the website (automatically via cookies or usage logs).
  • From third parties if necessary (for example, referral bodies or benefit organizations), but only with your consent or as permitted by law.

5. Legal Basis for Processing

We will only process your personal data where one or more of the following applies:

  • You have given your consent.
  • The processing is necessary for us to perform our contract with you (e.g. application process).
  • Compliance with a legal obligation.
  • To protect your vital interests.
  • For our legitimate interests, provided that these do not override your rights and freedoms (e.g. for improving website security or service delivery).

6. How We Use Your Data

We may use your data for:

  • Assessing applications for accommodation and referrals.
  • Providing and improving our services (supported housing, guidance, care etc.).
  • Communicating with you (responding to queries, providing updates).
  • Monitoring and improving the website (analytics).
  • Ensuring security of the website and preventing fraud or misuse.
  • Complying with legal and regulatory obligations.

7. Data Sharing and Disclosure

We may share your personal data:

  • With third parties who help us deliver our services (e.g. support agencies, referral bodies).
  • With service providers, suppliers, or contractors who assist with website operation, security, hosting, or maintenance.
  • When required by law (e.g. for law enforcement).
  • In the event of a merger, sale, or transfer of some or all of our assets—only to the extent necessary and with appropriate safeguards.

8. Cookies and Tracking

We use cookies and other tracking technologies to:

  • Recognize returning users.
  • Understand how people use our website.
  • Improve user experience.

You may manage or disable cookies through your browser settings, but this may affect some functionality of the website.

9. Data Retention

We will retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. After that period, data will be securely deleted or anonymised.

10. Your Rights

Under data protection law, you have a number of rights, including:

  • Right to access your personal data.
  • Right to correction of inaccurate or incomplete data.
  • Right to erasure (in certain circumstances).
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to processing (where relevant).
  • Right to withdraw consent, if processing was based on consent.

To exercise any of these rights, please contact us at contact@walkingwatershousing.co.uk.

11. Security

We take appropriate technical and organisational measures to protect personal data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure—while we strive to protect your data, we cannot guarantee absolute security.

12. Children’s Data

Our services are generally aimed at adults (21+). We do not knowingly collect personal data from children under this age without parental or guardian consent. If you believe we have collected data for a child without proper consent, please contact us immediately.

13. International Data Transfers

If we transfer your data outside the UK, we will ensure appropriate safeguards are in place (e.g. standard contractual clauses, adequacy decisions) to protect your privacy rights.

14. Changes to this Privacy Policy

We may update this policy from time to time. When we do, we will post the updated version on the website with a new “Last updated” date. We may also inform you of significant changes via email or other communication channels.

15. Complaints

If you believe your data has been processed unlawfully, or we have failed to uphold your rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.